Frequently Asked Questions (FAQ)

1. Who is eligible for this dining privilege?

This privilege is globally applicable to World Legend Mastercard ™, World Elite, World Select and/or World Mastercard Consumer cards.

2. What dining benefits are under The Mastercard Collection: Dining?

Cardholders must make reservations strictly through this designated website to enjoy these benefits. Walk-ins are not eligible for this privilege.

Eligible cardholders can select from the following benefits during booking:

  • Benefit 1: Up to USD200 off total bill with minimum spend (World Legend Mastercard ™ only)
  • Benefit 2: Up to USD100 off total bill with minimum spend (World Legend Mastercard ™ and World Elite Mastercard only)
  • Benefit 3: 10%-15% discount on the food and beverage subtotal before service charges and taxes, with no minimum spend (World Legend Mastercard ™, World Elite, World Select and World Mastercard)
  • Benefit 4: Restaurant reservation without dining credit or discount (World Legend Mastercard ™, World Elite, World Select and World Mastercard)

Each eligible cardholder may redeem either Benefit 1 or Benefit 2 once per calendar quarter, but not both. Benefit 1 and Benefit 2 share a combined usage limit. There are no usage limits for Benefit 3 and 4. All benefits are subject to limited availability and are offered on a first-come, first-served basis.

3. How are the minimum spend requirements and deductions calculated?

Minimum Spend (Benefit 1 & 2): Your eligibility is based on your final nett bill. This is the final total, inclusive of service charges and taxes.

10%-15% off (Benefit 3): The discount is deducted from your bill's subtotal. This means the discount is before service charges or taxes are added.

Dining discounts and minimum spend thresholds are determined in the local currency of the restaurant location. Please refer to the Terms & Conditions for the full list of minimum spend requirements. Bills may not be split or combined to meet the required threshold.

4. How do I verify my eligibility for the dining privilege?

During the online booking process, you will be asked to select your preferred benefit, enter the full 16-digit card number of your Mastercard card as prompted, and provide your email address and mobile number. These details are used to verify card eligibility and redemption limits.

5. When can I make a reservation, and when do bookings close?

Reservations can be made as long as availability is released by the participating restaurant and before the end of the program period, whichever comes first. Availability may vary by restaurant. For example, some restaurants may release reservations up to a future date, allowing bookings well in advance, while others may offer reservations on a rolling basis (such as the next 30 days only). Reservations close 24 hours before the selected dining time.

6. Can I use the dining privilege on local holidays or special dates?

Some restaurants may not accept reservations on local holidays, special occasions or selected blackout dates. Please check the available dates and times on the reservation page before booking.

7. Do I need to make any deposits for the restaurant booking?

Some restaurants may require a deposit, payment hold or card guarantee to secure the reservation. The applicable amount will be shown on the restaurant page, and the restaurant may contact you directly to arrange it. Cancellation and no-show terms are set by the restaurant and will be outlined in its cancellation policy. Where a deposit or payment hold is required, please use the same eligible Mastercard card used for the reservation.

8. How will I receive my reservation confirmation?

Reservation confirmations with a confirmation code will be sent by email and/or SMS. Please keep the confirmation for verification at the restaurant if required.

9. Can I transfer my dining privilege to someone else?

No. This privilege is non-transferable. The eligible cardholder must pay the final bill using the same eligible Mastercard card used to make the reservation.

10. What should I do if I need to modify or change my reservation?

Benefit 1 – 3: Confirmed reservations cannot be modified through the booking platform. To change the reservation date, please cancel and make a new booking, subject to availability and program terms. To modify your dining time or number of guests while keeping your original reservation date, please contact the restaurant directly. Requests will be accommodated at the restaurant's discretion and subject to availability.

Benefit 4: You are encouraged to manage your reservation online using your reservation confirmation code. Changes to date, time or number of guests should be made through the booking platform up to 24 hours before the reservation time, subject to restaurant availability. Under 24 hours, please cancel your reservation and make a new reservation if you need to change your dining date. New reservation date is subject to availability. If you intend to keep your original reservation date but will like to modify your dining time or number of guests, please contact the restaurant directly. Requests will be accommodated at the restaurant's discretion and subject to availability.

All Benefits: Benefit changes must be handled by cancelling the existing reservation and making a new booking, subject to availability and program rules.

Please note any reservation modification approved directly by a restaurant will be managed outside the booking platform and will not be reflected in the reservation details displayed on the platform.

Cancellations should be made through the booking platform whenever possible. If cancelled through the platform, your program quota will generally be reinstated, although processing delays may occur. If cancellation is handled directly with the restaurant or treated as a no-show, quota restoration may take up to 48 hours after the original reservation time. Restaurant-specific cancellation policies, deposits or penalty charges may still apply.

11. How long will the restaurant hold my table if I am late?

Participating restaurants will generally hold confirmed reservations for up to 30 minutes after the scheduled reservation time, unless otherwise specified by the restaurant. After the applicable grace period, the reservation may be treated as a no-show and restaurant-specific penalties may apply. Your program redemption quota will not be affected.

12. If I do not meet the minimum spend at the restaurant, can I switch to a lower benefit?

No. The benefit selected at the time of reservation is final and cannot be changed at the restaurant. Similarly, if your final bill meets the minimum spend for a higher benefit tier, the benefit cannot be upgraded retrospectively.

13. Can I stack the benefit with other promotions?

Unless otherwise stated on the booking platform, eligibility to combine this benefit with other promotions, discounts, vouchers, loyalty programs, and/or Mastercard dining benefits is determined solely by the participating restaurant. The restaurant's decision shall prevail. Cardholders are encouraged to check before dining.

14. Can the participating restaurant list change?

Yes. Participating restaurants may change from time to time. Please refer to the restaurant detail pages for the latest available information.

15. Who provides the products and services as part of this privilege?

All products, services, consultations, and advice are provided to eligible members directly by the participating restaurants. Photos are for reference only. Mastercard is not the supplier of such products or services and makes no representation or warranty regarding their quality, suitability, availability, safety, or performance.

16. Is there any liability for loss or damage?

Mastercard is not the supplier of products or services provided by participating restaurants and shall not be liable for losses arising from participating restaurants' products, services, acts, omissions or operational decisions, except where liability cannot be excluded by applicable law.

17. Can the Terms and Conditions change?

Yes, Mastercard may modify, suspend or terminate the program, participating restaurants, benefits or these Terms and Conditions at any time, subject to applicable law. Information displayed on the booking platform will prevail.

18. Which version of the Terms and Conditions is authoritative in case of discrepancies?

In the event of any inconsistency between the English and other language versions of these Terms and Conditions, the English version shall prevail.

19. How is my personal data handled?

The use of personal data collected during the reservation process is governed by DiningCity’s Privacy Policy.

Need assistance?

Please contact tmcsupport@diningcity.asia. Our support team aims to respond to all enquiries within 48 hours.